The rules of engagement between you and Xavier.

You must be at least 18 years old and authorized to act on behalf of the business you register to use the Service. You are responsible for the accuracy of the information you provide and for maintaining the confidentiality of your account credentials, API tokens, and connected WhatsApp Business Account.

The Service uses artificial intelligence, including large language models, to generate automated responses, qualify leads, and perform actions such as calendar scheduling on your behalf. You acknowledge that:

• AI-generated output is probabilistic and may occasionally be inaccurate, incomplete, or contextually imperfect, notwithstanding the safeguards described in Section 3.
• You remain responsible for reviewing the configuration you provide (pricing, policies, product details) and for supervising the Service's output as part of your ordinary business practice.
• The Service is a business tool, not a substitute for professional legal, financial, or compliance advice.

Xavier is designed to reference only the pricing, policies, and information you configure in your account ("Company Configuration"), and includes automated checks intended to reduce the likelihood of it stating pricing or terms outside that configuration. These checks are a risk-reduction measure, not a guarantee of error-free output. You agree to review and keep your Company Configuration accurate and current, as outdated configuration is a common source of incorrect automated responses.

The Service integrates with third-party platforms, including but not limited to WhatsApp Business (Meta), Google Calendar, Google Sheets, and any CRM systems you connect. Your use of these integrations is also subject to each third party's own terms of service and policies. SlovX is not responsible for outages, policy changes, rate limits, or account actions taken by these third-party providers. Where a platform (such as Meta) requires specific compliance behavior (e.g., messaging window rules, opt-out handling), the Service includes automated mechanisms designed to support that compliance, but ultimate responsibility for compliant use of your business messaging account remains yours.

Subscription fees are billed in advance on a recurring basis (monthly or as otherwise stated at purchase) and are based on the plan tier and usage limits selected. Fees are non-refundable except where required by applicable law or expressly stated otherwise at the time of purchase. We may change pricing for future billing cycles with advance notice as described in Section 14.

Payments are processed by Paddle.com Market Limited, acting as our authorized reseller and Merchant of Record. This means Paddle is the seller of record for your subscription, handles payment processing, applicable sales tax/VAT/GST collection and remittance, and appears as the merchant on your card or bank statement. Your payment details are held by Paddle, not by SlovX directly — see our Privacy Policy for how this data is shared. Paddle's own terms of service and privacy policy also apply to the payment transaction itself.

For any billing question, failed payment, or refund request, contact billing@slovx.com — we will coordinate directly with Paddle on your behalf rather than requiring you to resolve it yourself.

Where offered, a free trial period is provided at SlovX's discretion and may be modified, limited, or discontinued at any time without notice. Continued use of the Service after the trial period ends will be billed according to the plan selected at signup, unless cancelled prior to the trial's expiration.

You may cancel your subscription at any time through your dashboard; cancellation takes effect at the end of the current billing cycle unless stated otherwise. SlovX may suspend or terminate access to the Service, with or without notice, for conduct that violates these Terms, applicable law, or the policies of any integrated third-party platform.

Because payments are processed through our Merchant of Record, Paddle, refund requests are reviewed jointly by SlovX and Paddle. To request a refund, contact billing@slovx.com with your account email and the reason for your request within 14 days of the charge. Approved refunds are issued to the original payment method and may take 5–10 business days to appear, depending on your bank or card provider. Partial-period usage, promotional pricing, and Enterprise custom agreements may be subject to different refund terms as stated at the time of purchase.

You agree not to use the Service to: send unsolicited messages in violation of applicable messaging or anti-spam laws; harass, deceive, or defraud any person; transmit unlawful, infringing, or harmful content; attempt to reverse-engineer, disrupt, or gain unauthorized access to the Service's infrastructure; or use the Service in a manner that violates the terms of any connected third-party platform.

Customer and lead data submitted through the Service is processed in order to provide the Service's functionality (conversation handling, lead storage, scheduling, and reporting). Data in transit between your systems and SlovX's infrastructure is encrypted using industry-standard protocols (HTTPS/TLS). Further detail on data handling practices is provided in our separate Privacy Policy, which forms part of these Terms by reference.

SlovX retains all rights, title, and interest in and to the Service, including its underlying software, architecture, and branding. You retain all rights to your own business data, content, and Company Configuration submitted to the Service. You grant SlovX a limited license to process that data solely for the purpose of providing the Service to you.

The Service is provided "as is" and "as available." To the maximum extent permitted by applicable law, SlovX disclaims all warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement. SlovX does not warrant that the Service will be uninterrupted, error-free, or that AI-generated output will be accurate in every instance.

To the maximum extent permitted by applicable law, SlovX shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunity, arising out of or related to your use of the Service, including any reliance on AI-generated output. SlovX's total aggregate liability for any claim arising from these Terms shall not exceed the fees paid by you to SlovX in the three (3) months preceding the event giving rise to the claim.

You agree to indemnify and hold SlovX harmless from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your use of the Service, your Company Configuration content, or your violation of these Terms or applicable law.

We may update these Terms from time to time. Material changes will be communicated via the dashboard or the email associated with your account at least 14 days before taking effect. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

These Terms are governed by the laws of [INSERT JURISDICTION], without regard to its conflict-of-law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in [INSERT JURISDICTION].

Questions about these Terms can be directed to legal@slovx.com. For billing, payment, or refund issues specifically, contact billing@slovx.com.